Community management

Daily management of comments, DMs and reviews. We are the face of your brand online: consistent, on-brand and fast.

Why community management?

Comments and DMs are first touchpoints. Fast, professional replies increase trust and conversion. We manage comments, DMs and reviews according to your tone of voice. Content is created by our content team; for paid reach see paid social. Social listening monitors what's said about your brand.

Reporting via reporting. Request intake.

Capabilities

What we do

Comments

Replies to posts and stories. Fast and on-brand.

DMs

Answer direct messages. Lead qualification when relevant.

Reviews

Google and platform reviews. Reply and escalation.

Response time

Agreed response times. Escalation in crisis.

Why choose us

Benefits

Trust

Active community strengthens brand and loyalty.

Crisis

Quick response to negative feedback or issues.

Insight

Reporting on sentiment and FAQs.

How we work

Our process

Guidelines

Tone of voice, do's and don'ts. Escalation path.

Daily management

Monitoring and replies. Within agreed time.

Reporting

Volume, sentiment and notable topics. Monthly.

Optimization

FAQ and templates from common questions.

Technology stack

Tools

Meta Business Suite Hootsuite Sprout Social Brandwatch

Use cases

B2C brands

Many comments and DMs. Fast and friendly reply.

B2B & lead gen

DMs as first contact. Refer to sales.

FAQ

Frequently asked questions

Often included in social media retainer. Standalone: from roughly €500/month for 1 platform. Intake.

We agree on targets (e.g. within 4 hours on workdays). Urgent matters faster.

We have guidelines and escalation. In crisis we communicate in consultation with you.

NL and EN standard. Other languages by arrangement.

Yes. We can monitor and (within guidelines) reply to Google reviews.

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Ready to get started?

Book a free intake and receive a tailored proposal within 48 hours.

Plan Intake No commitment · Free consultation