Healthcare
Mobile apps
App Development
Self-service bookings: 31% fewer no-shows for a Dutch physio chain
Flutter iOS + Android | 24-week rollout
31% fewer no-shows; 68% of bookings via app.
31%
Fewer no-shows
68%
Bookings via app
4.8★
App Store (340+ reviews)
The client
22 physiotherapy practices across NL (~180 therapists). Scheduling was phone-first with a dated portal.
The challenge
Front desk spent ~40% of time rescheduling; 18% no-shows; poor mobile experience.
Our approach
Flutter app with booking changes, reminders, care notes, intake forms and agenda API integration, phased over 24 weeks.
Results
- No-shows 18% → 12.4%
- 68% of appointments via app after 3 months
- ~2.5 hours/day saved at reception per site
- 4.8★ from 340+ ratings
Technology
Flutter 3
Laravel API
Firebase Push
PostgreSQL
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